In order to provide our customers with the best possible rental experience, the following conditions apply:
Last Minute Booking Policy
We can not guarantee that we will be able to accommodate for your rental date if the booking is arranged within less than (3) three days of the rental date. We can not confirm the rental until we are able to discuss the timing of the rental with our staff. A booking submitted within less than (3) days before the rental date will incur an extra charge of $25. If a rental is booked on the same day as the rental date an extra charge of $50 will occur.
A rental may only be cancelled in writing to Bonkers. A full refund will be issued if you cancel your rental 30 days or more from the date of your rental. A cancellation fee of 50% of the rental fee will be levied on cancellations made less than 30 days but more than 5 business days before the rental date. Less than 5 business days before the rental date, the cancellation fee will equal the rental fee and no refund will be granted.
Late Return Policy
When a customer is late for their meetup, there will be an extra cost of $10.00 for every 15 minutes that our staff member is left waiting. This charge exists so we are able to compensate our staff member for their time spent waiting at the storage unit. So for example: if a meetup is scheduled for 10:30am and the day-of contact does not show up until 11:00am, we will charge an extra $20.00. If a return is delayed longer than 30 minutes, the customer will be charged for another single-day rental of the game(s).